Privacy Policy

1. Information We Collect

We may collect different types of information from you for various purposes, including but not limited to:

• Personal Identification Information
  Includes your name, contact details, address, email, phone number, nationality, and other identifiers that help us provide our services and communicate with you.

• Business Information
  Information related to your company or business, including company name, registration number, industry, and any specific information provided during consultations or service inquiries.

• Financial Information
  Includes billing and payment information when you engage our services, which may involve processing credit card numbers, bank details, or other payment-related information.

• Technical Information
  Data collected automatically, such as IP address, device type, browser type, operating system, referring URLs, access times, and other details about your interactions with our website. This information is used to improve user experience and website performance.

• Cookies and Tracking Data
  We may use cookies and other tracking technologies to enhance website functionality and gather information on how visitors use our site. You may adjust your browser settings to reject cookies, though this may affect website usability.

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2. How We Use Your Information

The information we collect is used for several purposes, including:

• Providing Services
  To deliver the services you request, including consultations, business support, company incorporation, and other corporate services, and to respond to inquiries.

• Managing Customer Relationships
  To maintain communication, handle inquiries, send updates about your account or transactions, and provide customer support.

• Improving Services and Website
  To analyze user behavior, website trends, and feedback to enhance our offerings and website performance.

• Legal Compliance
  To fulfill regulatory obligations, such as tax and accounting requirements, as well as to ensure compliance with Malaysian law.

• Marketing and Promotional Communications
  To send you information about our services, offers, events, and news that we believe may be of interest to you. You may opt out of these communications at any time.

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3. Sharing Your Information

We may share your personal data with third parties only under specific circumstances, such as:

• Service Providers and Partners
  Trusted third-party vendors that assist us in providing our services (e.g., payment processors, IT support, marketing agencies), who are contractually obligated to protect your data.

• Compliance with Legal Obligations
  When required by law, court order, or to respond to legal processes or regulatory requirements, including fulfilling tax, accounting, or reporting obligations.

• Business Transfers
  In the event of a merger, acquisition, restructuring, or sale of assets, where your personal data may be transferred as part of the transaction, subject to confidentiality agreements.

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4. Data Security

We employ industry-standard security measures, such as encryption, access control, firewalls, and secure servers, to protect your information from unauthorized access, alteration, or destruction. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security due to the inherent risks associated with data transmission and storage.

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5. Your Rights Under PDPA

In line with the PDPA, you have certain rights regarding your personal data, which include:

• Accessing and Correcting Data
  You may request access to your personal data and ask for corrections to any inaccurate or incomplete information.

• Withdrawing Consent
  Where consent is required for us to process your data, you may withdraw this consent at any time, although it may affect the availability of certain services.

• Objecting to Processing
  You may object to specific processing activities, including profiling and direct marketing.

• Limiting Processing
  You can request that we limit the processing of your personal data in certain cases, subject to legal or contractual obligations.

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6. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, or internal policy requirements. After this period, we will securely delete or anonymise your data.

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7. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and other tracking technologies to personalize user experience, track website usage, and provide analytical insights to improve our services. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit certain functionalities of our website.

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8. Third-Party Links

Our website may contain links to external websites that are not operated or controlled by us. Indah Global Business Consultancy Sdn Bhd is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of any external sites you visit.

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9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of any such data being collected, we will take steps to delete it immediately.

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10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or comply with legal requirements. We will post the updated policy on this page, and changes take effect immediately upon posting. We encourage you to review this policy regularly for any updates.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or wish to exercise your rights, please contact us.